Privacy Policy

Introduction

The purpose of this privacy policy is to address the declaration of our 'Prevention of Personal Information and Data'. It's an expression of commitment from Qressy Solutions Private Limited to respect the privacy of its employees, clients, customers, merchants, app users, and service recipients. We are highly cautious & concerned about the privacy of all our valued stakeholders!

This policy represents our commitment to work ethics and dedication to maintain transparency in our proceedings while maintaining the confidentiality of your data & personal information. Any sort of unethical or unauthorized use/process of such data is subject to legal action and lawful punishment under applicable Indian and international laws.

Here 'process' or 'processing' means any use of personal data including transferring, collecting, recording, storing, using, analyzing, combining, disclosing, or deleting personal information such as your first and last name, email address, postal address, phone number, user name and password, social media handles, business information, financial records, website analytics data, marketing preferences, communication history, etc.

For us, your personal information is confidential data and a valuable asset; hence it's our foremost responsibility to provide appropriate safeguard & protection to it.

Information We Collect

Website Visitors

When you visit our website (qressy.com), we may collect:

• Browser information and device type

• IP address and location data

• Pages visited and time spent on site

• Referral sources and search terms

• Contact form submissions and inquiries
   

Shopify Development & Migration Clients

For our development and migration services, we may access:

• Store configuration and settings

• Product information and catalog data

• Customer lists and order history (for migration purposes only)

• Payment gateway and shipping information

• Theme files and customizations

• App installations and configurations
   

Shopify App Users

Through our Shopify apps, we have access to the following information provided by Shopify:

• The shop's street address and location details

• The shop's city, country, and country code

• The shop's normalized country name

• Shop creation and last updated timestamps (ISO 8601)

• Contact email for shop owner and customer communications

• Currency codes and domain information

• Shop ID and geographical coordinates

• GSuite integration details (if applicable)

• Product catalogs and inventory data

• Order information and customer data

• Analytics and performance metrics
   

Marketing Services Clients

For our marketing and WapShark services, we may collect:

• WhatsApp contact information

• Customer interaction history

• Purchase behavior and preferences

• Marketing campaign performance data

• Social media engagement metrics

• Email marketing analytic

Direct Communications

When you contact us directly, we collect:

• Name and contact information

• Business details and requirements

• Communication preferences

• Project specifications and timelines

• Payment and billing information

How We Use Your Information

We use the collected information for the following purposes:

Service Delivery

• Providing Shopify development and migration services

• Operating and maintaining our Shopify apps

• Delivering marketing services including WapShark

• Processing payments and managing billing

• Providing customer support and technical assistance
   

Business Operations

• Improving our services and user experience

• Analyzing usage patterns and performance metrics

• Developing new features and services

• Communicating service updates and important notices

• Complying with legal and regulatory requirements
   

Marketing and Communications

• Sending service-related notifications

• Sharing relevant industry insights and tips

• Promoting our services and new offerings

• Conducting surveys and gathering feedback
   

Information Storage and Security

Data Storage

Your data is stored in secure databases on protected servers. Direct external access to our databases is not possible. Critical data such as passwords and authentication tokens are stored in encrypted form.

Security Measures

• We use industry-standard encryption for data transmission and storage

• Access to personal information is restricted to authorized personnel only

• Regular security audits and updates are conducted

• We implement appropriate technical and organizational safeguards
   

Access Controls

To access Shopify store resources, we use temporary OAuth2 tokens according to Shopify's security requirements. We follow strict access control protocols and maintain audit logs of all data access.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill our legal obligations. Specifically:

• Client project data: Retained for 3 years after project completion

• App usage data: Retained for 3 years after app uninstallation

• Marketing data: Retained until you opt-out or request deletion

• Legal compliance data: Retained as required by applicable laws
   

Data Sharing and Disclosure

Third-Party Services

We may share your information with trusted third-party service providers who assist us in:

• Payment processing (Stripe, PayPal, etc.)

• Email marketing (Mailchimp, Klaviyo, etc.)

• Analytics and reporting (Google Analytics, etc.)

• Cloud hosting and data storage

• Customer support tools

Legal Requirements

We may disclose your information when required by law, regulation, or legal process, or to protect our rights, property, or safety, or that of our users or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

Your Rights and Choices

Access and Control

You have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information

• Withdraw consent for data processing (where applicable)

• Export your data in a portable format

European Residents (GDPR)

If you are a European resident, you have additional rights under GDPR including:

• Right to data portability

• Right to restrict processing

• Right to object to processing

• Right to lodge a complaint with supervisory authorities

Marketing Communications

You can opt-out of marketing communications at any time by:

• Clicking unsubscribe links in emails

• Contacting us directly

• Updating your communication preferences

International Data Transfers

Your information may be transferred to and processed in countries outside of your residence, including India and other countries where our service providers operate. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings

• Analyze website traffic and usage patterns

• Provide personalized content and advertisements

• Improve website functionality and user experience

You can control cookie settings through your browser preferences.


Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Information

If you have questions about this privacy policy or our data practices, please contact us:
Qressy Solutions Private Limited

• Email: info@qressy.com

• Address: Flat No: 102, Suvarna Habitat, Jai Hind Gandhi Rd, Cyber Hills Colony, VIP Hills, Jaihind Enclave, Madhapur, Hyderabad, Telangana 500081

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